Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with all items, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@healthystuffco.com. Please note that returns will need to be sent to one of the following addresses:

UK
Healthy stuff retail Co ltd, 5 Hunter Road, Osprey house, Pegasus Business Park, Castle Donnington, DE74 2TQ, United Kingdom (UK)

Demeter Health, 15 Welles St, Sandbach, CW11 1GT

Natural Choice, 4 Market Pl, Knaresborough, HG5 8AG

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You must ensure the correct payment of the return shipping is made. You can always contact us for any return question at info@healthystuffco.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on end-of-date items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Cancellations
Some items in our store may be offered to you as a subscription or a pre-order. This cancellation policy lays out how you can change or cancel these purchases.

Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely by our chosen subscription provider and you'll be charged for each of these deliveries unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@healthystuffco.com.