Informative FAQ Section
Answers to common questions that you may have, so we can alleviate any doubts or concerns that you may have prior to making a purchase or trying out a new product.
Your confirmation email and tracking email will be able to provide you with up-to-date delivery times. Please chat with us or email us, and we’ll help if you are experiencing any issues.
This depends on whether it is an International or a Domestic order. All orders within the U.S. are considered domestic orders and they are shipped and delivered within 2-5 business days. Please see International Orders for more details.
We are very sorry to hear this. Please chat with us or email us and we’ll take a look and make it right for you.
We will message you when it is available. The average collection time is 3 business days and we will retain your order for 14 days in store.
Click on the LiveChat button on our FAQs page. Our LiveChat team works 24/7 and can help with many different issues, so talk to us now!
Nutritional therapist appointments are available to purchase from our stores or our website.
Many of our blood and health testing packages are available with multi-buy discounts for couples (x2) and family (x4) quantities.
All samples are tested at our centre based in Derbyshire in the UK. Once your sample has been received at our testing facility, you will receive your results within 5-7 working days.
We will send you an email as soon as your sample arrives at our laboratory, and testing takes no longer than 5-7 business days from this point.
Our test kits can be given to anyone as a gift and make a great gift option for your health-conscious friends and family! Each of our blood test kits contain a unique code that recipients can register under their details, ensuring they receive their test results on their email.
Yes, all the health tests we offer on our site are scientifically validated, easy-to-use, and delivered to your front door
If you are not satisfied with any of our services, please contact us directly via email or LiveChat as soon as possible to assist you in resolving any issues.
Your test results will be sent via email where you can view and download your PDF test report.
We currently have an extensive range on offer such as blood allergy and intolerance testing , urine sample Liver and Kidney function tests and Menopause tests, Vitamin D, Iron Deficiency, Prostate and Ovarian Cancer at-home blood testing, and many more.
Our in-store colleagues can help you to find the best products for you. Alternatively, please do reach out to our LiveChat team.