Informative FAQ Section
Answers to common questions that you may have, so we can alleviate any doubts or concerns that you may have prior to making a purchase or trying out a new product.
Your confirmation email and tracking email will be able to provide you with up-to-date delivery times. Please chat with us or email us, and we’ll help if you are experiencing any issues.
Please note that we only accept orders in mainland UK. We are unable to ship or accept orders from Northern Ireland, Ireland, Channel Islands, Highlands and Islands. Orders will be shipped and delivered within 2-5 business days.
We are very sorry to hear this. Please chat with us or email us and we’ll take a look and make it right for you.
We will message you when it is available. The average collection time is 3 business days and we will retain your order for 14 days in store.
Click on the LiveChat button on our FAQs page. Our LiveChat team works 24/7 and can help with many different issues, so talk to us now!
Many of our blood and health testing packages are available with multi-buy discounts for couples (x2) and family (x4) quantities.
If you are not satisfied with any of our services, please contact us directly via email or LiveChat as soon as possible to assist you in resolving any issues.
Our in-store colleagues can help you to find the best products for you. Alternatively, please do reach out to our LiveChat team.